Policies

Carmen Creation accepts PAYPAL and Credit Cards over the phone, make sure the item you are purchasing is the one you really want, details can be altered but we don’t make miracles. Once a dress is in the possession of the customer we will not refund you your money back, everything is hand made and nothing is perfect, alterations can be made but the shipping cost will come at the customers expense. Feel free to contact us if you have any issues with our policy.

Orders outside of our Ready To Ship category take 2-3 weeks to ship, excluding USPS 2-3 day delivery ( within the U.S.)  6-10 business days ( International ). Please place your order 4 weeks prior to your event to ensure timely delivery ( U.S. Orders) 6 weeks (International Orders)

Orders placed from our Ready To Ship category take 3-5 days to ship. Items are typically delivered to your door in 1 week ( U.S. ) 2-3 weeks ( International ).

Carmen Creation ships via USPS.com unless you request a separate shipping provider, prices will vary and are based on location. Shipping with someone outside the Post Office usually costs more and those fees will be absorbed by the customer.

International shipments can take up to 10 days to be delivered if shipped via USPS.com. Please inquire if you wish to ship internationally with a different parcel company, UPS and FedEx delivery in 2-3 days.

INTERNATIONAL SHIPMENTS: Taxes, and fees added by Customs in the country you are in are not the sellers responsibilities, those fees will be absorbed by the customer, at no point will Carmen Creation pay a customs fee for an item you purchased. Customs fees will vary and are based on what you purchase. Ask your local post office about details on shipping rates and customs fees.

Once the dresses and or items are ordered, shipped or in the possession of the customer no refunds will be made. No exceptions.

Email us at labellbycarmen@yahoo.com for further questions.